Company Overview

Zawawi Trading Company

From humble beginnings in 1972, dealing in gas cookers, typewriters, air-conditioners, Zawawi is now one of the leading multi-faceted companies in Oman holding exclusive trading licenses for some of the world’s most renowned companies. This sums up the commendable growth route of Zawawi Trading Company LLC (ZTC) over the past 40 years. With the acquisition of Daimler AG (erstwhile Mercedes-Benz) agency towards the end of 1972, ZTC has since formed one of the strongest and most trustworthy business relationships in Oman.

Over the years the company has grown from strength to strength and today, as the exclusive distributor for the entire range of Mercedes-Benz cars and commercial vehicles in Oman, it is one of the largest automotive dealers and market leaders in the executive and luxury car segment in the Sultanate of Oman.

ZTC currently operates Mercedes-Benz showrooms in Muscat and Salalah as well as a commercial vehicles aftersales facility in Haima to provide prompt and expert services to Mercedes-Benz owners in Haima and its vicinity. ZTC also added a new facility in the port hub of Sohar in 2014 which will further expand its world class service levels for commercial vehicle products across Oman.

• Commercial Vehicles

  With one of the most popular truck ranges available for sale in Europe and the Middle East, the Mercedes-Benz range of trucks has always epitomized the level of quality associated with a premium auto manufacture.

  Covering the complete range of commercial vehicles offered from the Daimler organization, at ZTC we are proud to offer transport solutions for any company requirement. From Mercedes-Benz Viano, Mercedes-Benz Vito, Mercedes-Benz Buses, through the mid-range Atego, to the heavy truck models of the multiple award-winning Actros range, you can be assured that Mercedes-Benz has the right vehicle for the job.

  In addition to the standard range of commercial vehicles, ZTC also offers a complete range of specialist vehicles specifically designed to offer unbeatable performance in a wide range of challenging environments. The Unimog and the Zetros range of all-wheel drive trucks offer viable transport solutions in the harshest of conditions.

  Bus products are also offered to Oman market, with high quality European coaches being offered from EvoBus and a local Middle East option in the form of MCV buses from Egypt (built under license from Mercedes-Benz).

  With the introduction of the Freightliner, Western Star and Thomas Built Bus, products from the USA, Zawawi Trading is now in a position to offer one of the most economical and cost effective vehicles within the mid to heavy range. The versatility of the chassis allows a multitude of options to be built onto this Mercedes-powered vehicle.

  When talking about heavy trucks, Zawawi Trading comes into its own, with the pre-eminent Actros chassis from Mercedes-Benz. A multi award-winning chassis, the Actros epitomizes the solid work performance of a German built product. In addition, and introduced to Oman for the first time in 2012, the Western Star range of vehicles offers the highest payload and productivity of any heavy truck in the market today.

  With an extensive range of vehicles, class leading aftersales and a customer orientated outlook, Zawawi Trading is the no.1 choice for all your commercial vehicle needs. With four current dealership locations in Muscat, Salalah, Haima and a new state of the art facility in Sohar, Zawawi Trading Company is comfortably able to offer a wide range of After Sales services to both fleet and retail operators alike.

• After Sales Service

  ZTC’s Mercedes-Benz Service Centre provides customers with premium service for Mercedes-Benz commercial vehicles. Most of the technicians, supervisors and customer-attending staff have received training from Mercedes-Benz - either in-house, at the Regional Centre in U.A.E., or at the factory in Germany.

  The workshop has state-of-the-art facilities to match the product requirements. This includes site assistance for customers, courtesy car scheme, mobile workshop for on-the-spot attention, servicing at the customer's location for major fleet owners, drop-off service to customers leaving their vehicles at the workshop, as well as free technical inspection and repair estimates if the jobs are carried out at the workshop.

  On the commercial vehicle side of the after sales business, July 2014 saw ZTC proudly announce the opening of its state of the art new service facility, bringing prompt, expert maintenance to Mercedes-Benz commercial vehicle owners in Sohar and its locale. In addition, a mobile workshop will bring peace of mind to customers within a 150 km radius.

  With the arrival of the newly introduced Freightliner and Western Star commercial vehicle products in Oman, Zawawi Trading Company in Haima Facility is well placed and fully prepared to continue to offer the highest levels of service to customers, including servicing of multi brand products with a big advantage for private and fleet customers who will be using the transit route through Haima.

• Spare Parts Division

  Supplies a complete range of genuine parts for Mercedes-Benz commercial vehicles, industrial engines and buses.

  Apart from spare parts, the division also provides various Mercedes-Benz lifestyle accessories and specialized equipment, ensuring that customers are provided with the finest auto parts and accessories.

  Only genuine branded parts are 100% safe and precisely engineered for Mercedes-Benz vehicles. Mercedes-Benz invests heavily into the tooling and equipment needed to produce the replacement parts for all Mercedes-Benz vehicles. Fake parts will not last as long as their original counterparts and can cause serious damage to the vehicle, resulting in the much higher end cost. Therefore, only genuine Mercedes-Benz parts designed and tested by the manufacturer, can be found at Zawawi Trading Company.

  Mercedes-Benz genuine parts and accessories offer you:

  • Long-term value and durability
  • Manufacturer’s warranty
  • Peace of mind
  • Safety for all vehicle occupants